Consumers should look carefully when choosing an auto repair facility. Problems may include charging for labor that was never performed, and performing shoddy work. Many times consumers feel they have been taken, but have no way of proving it.
If you are charged for work that hasn’t been performed, consider complaining to the Bureau of Automotive Repair. Inquire in advance, if they will provide you the parts that were replaced. Get all estimates for parts and labor in writing first before authorizing anything.
Get at least three referrals. When looking for a qualified mechanic, ask friends, family and co-workers for recommendations. Check out the business with the Bureau of Automotive Repair to see if there have been any complaints filed against the business. Also, from the business review, you will be able to ascertain how the business handled those complaints. Look for shops that display certifications.
Ask as many questions as you need. Don’t rush the technician into making an on-the-spot diagnosis of the problem. Ask to be called to be informed of the problem, course of action, and cost of work before any work begins. Get everything in writing. Before authorizing repairs, get a written estimate for parts and labor. The shop is required by law to get your permission before making additional repairs. Give phone numbers where you can be reached and before you leave, be sure to understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
When you pick up your vehicle, get an explanation of all work completed and get all guarantees in writing. Ask that any major new parts that have been installed be pointed out to you. Your repair bill should be itemized so if a problem occurs later, you can prove the item is covered by the guarantee.